Privacy Policy

The collection and use of personal data, with the exception of the cases described in the following section “data processing to allow web access”, is only possible if you voluntarily provide us with your personal data. This applies for the following situations and purposes: Hiring of the combined trip (“The Contract”) The personal data provided in the course of your reservation of the combined trip (the “Reservation”) will be collected, processed and used in order to manage your reservation for the subsequent execution of the Contract signed, and for the purpose of maintaining the contractual relationship, the management, administration, provision, expansion and improvement of the services, as well as the sending of technical and operational information related to the Contract, by any means, including email. and/or equivalent medium. In this sense, we inform you that your personal data together with the results of possible satisfaction surveys will be used to evaluate your opinion and study your particular profile, with the sole purpose of improving the services provided by us and thus adapt and design our commercial offers.

In the case of collecting health data, the purpose will be to be able to provide medical services in case of emergency that, in accordance with your express request, are more effectively tailored to your personal and health circumstances. Health data will not be transferred to third parties, except for legal obligation or the achievement of a legitimate interest of the company, a third party or yourself. In relation to your health data, if it is not provided, INTEGRACIÓN AGENCIAS DE VIAJES, S.A., reserves the right to deny the corresponding service.

At the time of making the Reservation, the personal data of other travelers can also be uploaded. Therefore, we ask that you ensure that this information is provided with the consent of your companions.

At INTEGRACIÓN AGENCIAS DE VIAJES, S.A., depending on the category of interested party in question, we process the information you provide us with the following purposes:

Newsletter and subsequent advertising This will require your express and unequivocal consent. Therefore, if you wish to receive our newsletter, you must register and provide us with an assigned and working email address, which allows us to verify that you are the applicant and the owner of it. The user, by accepting the Privacy Policy for sending communications, expressly consents, through said affirmative action, to the incorporation of their personal contact information into our systems for this purpose.

Data processing to enable use of the website: When you visit any of our websites, we collect the data necessary for you to access them (usage data). This includes your IP address and data about the start, end and subject of your use of the website, as well as possibly identification data (for example, your login data if you register in the Private area). This data is used for the provision and design of the service based on the needs of each user and is deleted as soon as it is no longer needed.

Usage profiles with pseudonyms for advertising and market research (web tracking and analysis): For advertising, market research and to make the use of our websites as pleasant as possible, INTEGRACIÓN AGENCIAS DE VIAJES, S.A. uses web tracking systems. In this sense, data about the use of our website is stored in pseudonymous user profiles. This will allow us to further develop our websites and adapt our content to your needs. Additionally, usage profiles are used for so-called redirection. This allows INTEGRACIÓN AGENCIAS DE VIAJES, S.A. to publish and insert interesting offers on other websites you visit. Pseudonymous profiles are not combined with personal data.

You can object to the creation of profiles using pseudonyms. On the one hand, you can prevent the setting of cookies in your browser (see Cookie Policy). On the other hand, you can install certain add-ons on your browser to protect your privacy, which make tracking impossible.

When further processing of personal data is planned for a purpose other than that for which it was collected, information on that other purpose and any additional relevant information will be provided prior to such further processing so that the user can express his or her express and unequivocal consent.

The legal basis for the processing of your personal data, depending on the category of interested party in question, may be:

The data we request from you is adequate, relevant and strictly necessary and in no case are you obliged to provide it to us, but failure to provide it may affect the purpose of the service or the impossibility of providing it.

Conservation period for contracting data: The personal data provided in the contracting process will be kept as long as the commercial relationship between the parties is maintained and for a maximum period of 5 years. The legal basis for the processing of your personal data is, in relation to the aforementioned purposes, the execution of the signed Contract (Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws).

Data retention period for communications: The data incorporated, in the event of the User exercising their rights of deletion or revocation of the consent granted, will be executed by INTEGRACIÓN AGENCIAS DE VIAJES, S.A. within a maximum period of 72 hours.

Conservation period: The incorporated data will be canceled after one month from the user's request to cancel it.

INTEGRACIÓN AGENCIAS DE VIAJES, S.A. will not communicate your data to any third party, unless expressly informed.

Additionally, we inform you that certain data, by virtue of current regulations or the contractual relationship you maintain with INTEGRACIÓN AGENCIAS DE VIAJES, S.A., may be communicated to:

The personal data of children and adolescents (under 13 years of age) are collected, stored and used only for the purposes of executing the Contract.

No data will be transferred to third parties unless you have previously given your express and unequivocal consent, or due to legal obligation or decision or the achievement of a legitimate interest of the company, a third party or yourself.

Our website contains links to social media operators (e.g. Facebook, XING, Google Plus, LinkedIn, Twitter, etc.). These social networks are operated exclusively by third parties. If you follow the links, information may be transmitted to these third parties. To find out the purpose and scope of the collection of your data by social networks and the subsequent local processing, as well as your rights and how to protect your privacy, you should contact the respective privacy policies of the operators themselves.

Commercial communications privacy policy. At INTEGRACIÓN AGENCIAS DE VIAJES, S.A. we are committed to protecting the personal information you share with us. This statement sets out our privacy policy in relation to the information you provide to us by agreeing to these terms. The user, by accepting these general conditions, expressly consents, through said affirmative action, to the incorporation of their personal contact data in our systems and for the following purposes that the user also expressly accepts:

Purposes of data collection: Send commercial communications both on paper and by electronic or telematic means and direct contact: Relating to the products and services that, at any time: i) marketed by INTEGRACIÓN AGENCIAS DE VIAJES, S.A., ii) marketed by any of the INTEGRACIÓN AGENCIAS DE VIAJES, S.A. companies whose activities are under the protection of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws as well as any other that could modify or replace it. The User may choose, at any time, the channels or means by which he or she wishes to receive the indicated communications or not.

 INTEGRACIÓN AGENCIAS DE VIAJES, S.A. may process the personal data you have provided (such as contact information and personal details such as date of birth, hobbies and interests related to cruising) for the purposes of customer service, sending selected information about products and services of INTEGRACIÓN AGENCIAS DE VIAJES, S.A. and to carry out market research. INTEGRACIÓN AGENCIAS DE VIAJES, S.A. may also transmit these data to certain INTEGRACIÓN AGENCIAS DE VIAJES, S.A. entities that will use them to contact you for the indicated purposes. Updates to said data may be shared between the indicated entities.

Analysis and profiling: Carry out the creation of profiles in an automated manner with the aim of being able to offer products according to your needs. To this end, INTEGRACIÓN AGENCIAS DE VIAJES, S.A. informs you of: i) said analysis will not produce legal effects or discriminatory consequences that may arise due to sensitive criteria, such as race or ethnic origin, political opinions or religious beliefs, health status or sexual orientation, since this information is not included in said treatment, ii) your right to obtain human intervention in the treatments, to express your point of view, to obtain an explanation about the decision made based on the automated treatment, and to challenge said decision by direct communication with our DPO. ( dpo@iag7viajes.com ), iii) the logic applied is based on proactively carrying out risk analysis and applying statistical and customer segmentation techniques to their data, with the following purposes: a) studying products or services that can be adjusted to the specific profile and journey of the User, all of this to make commercial offers adjusted to their needs and preferences, b) monitoring the contracted products and services, c) carrying out, by or third parties contracted by it, satisfaction surveys by telephone or electronically with the objective of evaluating the services provided, d) designing new products or services, or improving the design and usability of existing ones, as well as defining or improving user experiences.

The user also accepts that their customer profile data may be transmitted by INTEGRACIÓN AGENCIAS DE VIAJES, S.A. to the INTEGRACIÓN AGENCIAS DE VIAJES, S.A. companies for the aforementioned purposes, and that these companies may contact them with relevant content. The user, if available, authorizes the incorporation of the data that he or she has personally provided into the profiles created about him or her, such as: contact information (such as name, address, email); additional information (type of trips and destinations); identification data (such as name, surname, telephone number, email); customer history (such as receipt of offers, purchase data or complementary services offered by INTEGRACIÓN AGENCIAS DE VIAJES, S.A.); data from apps, websites or social networks (such as usage data from online queries or requests for information).

In order to ensure an adequate level of protection for the recipient of the data, we inform you that we use the EU Commission model contracts for the transfer of personal data to third countries.

INTEGRACIÓN AGENCIAS DE VIAJES, S.A. could carry out international transfers of data derived from the acceptance of cookies from this Website:

Google Llc and Google Ireland Limited transfer data to the United States based on the user's consent by accepting cookies.

By accepting cookies from these entities, the user consents that their personal data that may be collected through the loading and reading of cookies be transferred to the United States, a country in which a level of protection comparable to the European one is offered, only in those American companies included in the EU-US data privacy list, in what is known as the “Data Privacy Framework” (hereinafter, “DPF”). If American companies are not members of the DPF, it will be understood that they do not guarantee a level of protection comparable to the European one.

If the user does not consent to this international transfer of data to the United States, they must reject these cookies, not providing or obtaining the functionalities or services offered with these cookies.

You can find out about transfers to third countries that, where applicable, are carried out by the third parties identified in the cookie policy in their corresponding policies.

The data protection rights that interested parties may exercise, when applicable, are:

The owners of the personal data obtained may exercise their personal data protection rights by sending a written communication to the registered office of INTEGRACIÓN AGENCIAS DE VIAJES, S.A. at MÉNDEZ ÁLVARO, 9 (28045), MADRID or to the email address enabled for this purpose: dpo@iag7viajes.com.

You can use the following models to carry out your rights exercises:

Access to the model to exercise the right of accessNone

Access to the model to exercise the right of rectificationNone

Access to the model to exercise the right of deletionNone

Access to the model to exercise the right of oppositionNone

Access to the model to exercise the right to limit processingNone

Access to the model to exercise the right of portabilityNone

Access to the model to exercise the right not to be subject to automated individual decisionsNone

More information about the exercise of rights on the official website of the Spanish Data Protection Agency (hereinafter, “AEPD”), at next linkNone

You have the right, free of charge and to the extent that legal requirements are met, to obtain confirmation as to whether we at INTEGRACIÓN AGENCIAS DE VIAJES, S.A. process personal data that concerns you or not. As an interested party, you have the right to access your personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. Likewise, you may request the limitation of the processing of your data, in which case we will only keep it for the exercise or defense of claims or for compelling legitimate reasons.

In certain circumstances and for reasons related to your particular situation, you may object to the processing of your data. INTEGRACIÓN AGENCIAS DE VIAJES, S.A. will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.

In all communications whose purpose is the sending of advertising, you may exercise your right to object. To the extent that you have given data protection consent, you may revoke it at any time with effect for the future.

If any interested party considers that their data is not processed correctly by INTEGRACIÓN AGENCIAS DE VIAJES, S.A. or that the requests for the exercise of rights have not been satisfactorily attended to, they may file a claim with the corresponding data protection authority, the Spanish Data Protection Agency (AEPD) being the one indicated in the national territory. More information on their website: www.aepd.esNone

In order to safeguard the security of your personal data, we inform you that it has adopted all the necessary technical and organizational measures to guarantee the security of the personal data provided. All this to avoid alteration, loss, and/or unauthorized processing or access, as required by regulations, although absolute security does not exist.

All our employees, collaborators and all persons involved in the processing of personal data are obliged to comply with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 regarding the protection of natural persons with regard to the processing of personal data and the free circulation of such data, as well as other relevant laws for data protection and the confidential handling of personal data.

To protect the personal information of our users we use a secure transmission method (Secure Socket Layer – SSL). SSL encryption ensures complete, encrypted transmission of your data.

It is important that, so that we can keep your personal data updated, you always inform us when there is a change to it.

INTEGRACIÓN AGENCIAS DE VIAJES, S.A. informs you that your data will be treated with the utmost care and confidentiality by all personnel involved in any of the treatment phases. We will not transfer or communicate your data to any third party, except in the cases legally provided for, or unless the interested party has expressly authorized us.

At INTEGRACIÓN AGENCIAS DE VIAJES, S.A. we are committed to protecting the personal information you share with us as it is essential for us to guarantee and protect the privacy and confidentiality of your personal data, in accordance with the General Data Protection Regulation (EU Regulation 2016/679).

INTEGRACIÓN AGENCIAS DE VIAJES, S.A., if the user's express and unequivocal consent has been obtained, will make automated decisions, including profiling, with the aim of informing about products and services in accordance with the circumstances of the user and the market.

If you visit our websites, information may be stored in the form of a cookie on your local device. Cookies are small text files that are sent from a web server to your browser and stored on your own device. This allows us to recognize you when you visit the website repeatedly. This way we can ensure better functionality of the site and, for example, prevent you from having to log in repeatedly. For more information about the cookies we use, see our Cookies policyNone