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Quality and environment policy

Ed. 3 — March 2022

IAG7 VIAJES is a company dedicated to providing travel agency services for companies and individuals, as well as to organizing conventions and incentives.IAG7 VIAJES directs its business toward the following activity segments:

  • Business travel: Corporate Business Travel
  • Incentive and congress travel: MICE
  • Travel for individuals: Leisure Travel
  • An air consolidator: Cogeloalvuelo
  • And the development of our own products: Wholesaler

Our MISSION is to provide our clients with the requested service with the highest excellence and professionalism, always taking into account the needs of our interested parties, the internal and external context of our organization, and generating the lowest possible impact on the environment.

Corporate values

To achieve this mission, we are equally committed to respecting and applying, by example, the following values:

  • We work as a team. We pursue quality by always meeting our clients' requirements through simplicity, order, initiative, effort, innovation, improvement and continuous learning, including from our mistakes, to ultimately achieve continuous improvement of our services and our quality management system, as well as our environmental performance.
  • We communicate effectively and resolve conflicts with respect, courtesy and tolerance, listening and putting ourselves in others' place in order to understand our clients, colleagues, suppliers and all those with whom we interact.
  • We are proud of and enjoy our work; we value, recognize and reward the drive for improvement and commitment.
  • We are committed to understanding the needs and expectations of all our interested parties in order to achieve their satisfaction.
  • We strictly comply with current legislation and confidentiality regulations.
  • We promote fair treatment, diversity and equal opportunities.
  • We manage our processes based on risks to ensure their control and improvement.
  • Continuously improve the effectiveness of the Quality and Environment Management System, establishing objectives, structures and methodologies that allow our products and services to become better day by day and that make environmental protection and pollution prevention increasingly present in our activity.

Management commitment

This policy is understood, implemented and kept up to date at all levels of the company, and has the full commitment and support of IAG7 VIAJES Management, which establishes, develops and applies it through the implemented Quality and Environment Management System, in accordance with the international standards UNE-EN ISO 9001:2015 and UNE-EN ISO 14001:2015.

To achieve appropriate compliance with the stated Quality and Environment Policy, Management undertakes to communicate and periodically review it, as well as to comply with and enforce the requirements of the Quality and Environment Management System.