i-SADAV — Digital Self-Booking System for Travel Agencies

The project is developed in cooperation by a consortium called the "i-SADAV project consortium," made up of a grouping of 8 travel agencies and one technology developer, Grupo Iris, specialized in the tourism sector.

The development of this system responds to the need of travel agencies, especially small and medium-sized agencies, to integrate into the online market, positioning them in a market increasingly oriented toward web environments, where the investment limitations of this type of business represent a significant barrier to their development. For the traveler, whether leisure or business, it provides access to an attractive and easy-to-use booking system that offers all products they may need for their trip, supported by the reliability of the relationship with a physical travel agency with industry experience and reliable, high-quality suppliers.

The i-SADAV system is driven by Grupo Iris, a technology developer specialized in tourism products for travel agencies, and a group of domestic travel agencies from different segments, helping to ensure emphasis on all functionalities that are truly useful and competitive for agencies, such as booking all types of services (transport, accommodation, transfers, excursions, insurance, etc.), incorporation of communication channels between agency and client, creation of dashboards and specific reports, integration with CRM and accounting systems, creation of a traveler community, as well as automated management of traveler profiles and personal spaces to check bookings or download documentation.

The agencies involved also focus on traveler needs, considering requirements such as the possibility of integrating new types of services and suppliers aligned with booking trends, integrating complementary services such as modules for travel expense control, integrating information on carbon emissions from journeys so travelers can choose services taking this increasingly relevant data into account, an agile and user-friendly booking environment, and specific parameterization options for leisure or corporate travelers, taking into account in the latter case the travel policies and approval flows that may be required by the company to which the traveler belongs and that will be integrated into i-SADAV for booking management directly by the traveler.

The implementation of the i-SADAV system addresses the need of travel agencies to incorporate a comprehensive, personalized and agile system that includes all functionalities demanded in the current environment, with an affordable initial and maintenance cost, which supports democratization of this type of online service for small and medium-sized agencies, contributing to their resilience and competitiveness in an environment where currently only a few large networks dominate the Internet travel booking market.

Call for proposals: "Last-mile" digitalization projects in tourism sector companies (2021)

File number: DUM-010000-2021-22

Project: Development Project for a Digital Self-Booking System for Travel Agencies (i-SADAV)